I was able to redeem this player card from the website but it did not appear in my collections. Already contact Riot and they said they will be looking into this. Anyone had a similar experience?

I got valorant today, and it's really fun. Been 30 bombing most games just with aim, but losing most of them since there's no co-ordination between new players and I can't blame them, plus I have to get used to using all the abilities. Wil...