Like do you think if I message support they’d give it to me? I wanted one from the last act called Beard Papi. 😭 I was on track for it but only got Gizem.

So I have a friend that has completed her Iron Dorito two weeks into the act but has never been promoted despite a good KDA and multiple consecutive wins. Is there an issue with the ranking system? I can't really explain why she is hard stu...