I was in a game earlier with all of my teammates and the opposing teams walking in a straight line and not moving the whole game and as soon as I won three rounds it auto surrendered for no reason. Does anyone have an idea of what this is?

I submitted a ticket because i bought vp on the wrong account an employee told me he could transfer it gave him all the info and its been about a few days vp gone from the account not in the other account and no refund F