every time I try and get into a game it works until the waiting part after agent select. The game just sort of buffers there for about 5 minutes before kicking me back into the queueing screen. Anyone else experiencing this?

So I just started a few days ago and noticed immediately that I was very bad at the game. I’ve played around 20 matches now and I still am absolutely horrible at aiming and not getting killed. What are some good starting tips for new player...