Over half of my team's premier matches and tournament matches have been on central servers, while we're on the west coast. How is it a fair competition when our average ping is 60+ while the other team has sub 20?

So I recently claimed the prime gaming loot like 24 hours ago and I still don’t have it in my inventory. It’s in the banner collection area but locked even though it should be unlocked. I don’t know what to do, anyone else facing this probl...